Refund Policy

Effective 3 October 2026

Vote bundles on Beauty Ballot are digital and are credited to a contestant as soon as payment is confirmed. Because of this, votes that have been correctly credited cannot be refunded or moved. We will refund you in the situations below.

You will be refunded if

• you were charged more than once for the same purchase;
• you were charged but the votes were not credited to the contestant;
• you were charged after voting for that pageant had closed;
• the pageant is cancelled before the result is decided; or
• a technical fault on our side credited the wrong number of votes.

We cannot refund

• votes credited to the contestant you selected, including if you chose the wrong contestant;
• votes for a contestant who later withdraws or is disqualified after the votes were credited; or
• bank or card fees charged by your own bank, including foreign transaction fees.

How to ask for a refund

Email entry@beautyballot.africa within 14 days of the payment with your name, the email address used, the pageant and contestant, the date and amount, and the payment reference (from PayPal or Paystack). We will reply within 5 working days.

Approved refunds are paid back to the original payment method: through PayPal for PayPal payments and through Paystack for Paystack payments. The time it takes to reach you depends on your bank or provider, usually 5 to 10 working days. Any votes linked to a refunded payment are removed.

Chargebacks

Please contact us before disputing a payment with your bank. If a payment is reversed through a chargeback, the related votes are removed.

Your rights

This policy does not limit any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

Beauty Ballot (Pty) Ltd · entry@beautyballot.africa · +27 71 918 9825